You will hear a recording. Type the missing words in each blank.

Successful communication isn’t just a question of getting the language right, it’s also a question of using language that’s right for the (1) ……………………… – and what’s right for the situation will vary according to things that people in a culture think are important. But language our (2) ………………………. communication is only one way we have of communicating. We also communicate non-verbally. We use body-language, we (3) ………………… the sound of our voices to express emotions like surprise or (4) ……………………………. Our (5) …………………….. can communicate all (6) ……………….  of the things, as can our eyes and of course, we think the way we use non-verbal communication is ‘normal’.

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